Frequently Asked Questions

Where will my order be produced?

Our production partners have three production facilities. Our products are manufactured either at their headquarters in Leipzig, Germany, or at one of their larger production facilities in Krupka, Czech Republic, or Legnica, Poland.

Do you offer free designs?

Yes, we do! We have over 50,000 free designs for you.

What are our printing techniques?

Digital Direct, also known as DTG or Direct-to-Garment, is the standard printing method for Print my present. You can change the printing method to plotter printing if this is possible for the selected design. You can see if a design is suitable for plotter printing by clicking on the design and opening the color picker. If available, you can select Flex, Special Flex, and Flock as the printing method. More information can be found here.

What are the color differences between your monitor and a T-shirt?

Colors may appear differently on the printed item than on your monitor. This can be due to various reasons:

  • To print pixel designs, we need to render the color scheme from RGB to CMYK and make color corrections if necessary. This can lead to slight color variations.
  • Every screen displays colors differently. A combination of brightness, contrast, and saturation can significantly alter color effects.
  • The color of the fabric affects the printing result. The following example shows how different colors appear on white, black, and multicolored fabrics.



Color chart (Kornit)



The print result on white, black and red fabrics (Kornit)


Color chart (Brother)

The print result on white, black and red fabrics (Brother)


What care instructions should I follow for products?

Please observe the following care instructions:

care-symbols.png Wash inside out at 30°C
Do not dry clean
Do not tumble dry
Do not use bleach or fabric softener
Do not spin or wring out strongly
Iron inside out, at medium heat, and without steam.

Patterns should not touch each other when ironing. especially if it's on the left .

Maximum washing temperatures for finished textiles

Please refer to the care instructions for this item. The following temperatures apply to prints and embroidery:

  • Digital, polyester and flex printing: cold (up to 85°F/30°C)

Why does my product smell like vinegar?

When you unpack a product printed using the Direct-to-Garment (Digital Direct) printing process, you may sometimes notice a vinegar-like odor. Don't worry, this smell is perfectly normal. It comes from the fixative (or pretreatment) used to ensure the print adheres to the fabric. Otherwise, the print wouldn't adhere properly. To get rid of the smell, simply wash the product according to our care instructions.